System News :PHP4Hosting News
Power Failure		(18 August 2008, 11:40 am)
We had a power failure last night in the external hosting offices. No hosting machines were affected, however one of our backup server raid array's were lost. The backup machine is being rebuilt, this has no direct affect on services provided to our customer base.
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US Network Upgrades		(5 August 2008, 5:08 am)
We will be performing a network upgrade on Aug 10th, 2008 starting at 02:00. There will be a few brief interruptions as trunks are established, routes are changed, and fail-over is tested. There will also be one longer interruption (10 to 15 minutes) as servers are moved to new VLANs. We expect to be done by 05:00 PDT, with an additional last hour of the window for testing, troubleshooting and rollback if necessary. Window Start: Sunday 8/10/08 02:00 US/Pacific (GMT -7) Window End: Sunday 8/10/08 06:00 US/Pacific (GMT -7) Duration: Each customer may notice a few short interruptions, and one longer interruption. Total impact for any one server should be less than 15min. But may be as long as 30 minutes.
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US Network Upgrades		(1 July 2008, 6:41 pm)
Switchs are being replaced in the US network tonight, this may cause a few minutes of downtime to our US network services. We will be performing a network upgrade on Tuesday night which will cause short interruptions over the course of a 4 hour maintenance window. Window Start: Tuesday 4/1/08 22:00 PDT (Wed. 4/2/08 05:00 GMT) Window End: Wednesday 4/2/08 02:00 PDT (Wed. 4/2/08 09:00 GMT) Duration: Each customer may notice a few short interruptions, and one longer interruption. Total impact for any one server should be less than15min.
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Server Migration - Server11 (Hosting Server)		(19 May 2008, 6:36 pm)
We are currently working on the migration of server11, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server4 (Hosting Server)		(18 May 2008, 3:52 pm)
We are currently working on the migration of server4, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server2 (Reseller Server)		(18 May 2008, 9:46 am)
We are currently working on the migration of server2, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server14 (Hosting Server and main website)		(17 May 2008, 2:52 pm)
We are currently working on the migration of server14, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server5 (Reseller Server)		(17 May 2008, 12:58 pm)
We are currently working on the migration of server5, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server8 (Reseller Server)		(17 May 2008, 10:27 am)
We are currently working on the migration of server8, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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Server Migration - Server10 (Reseller Server)		(16 May 2008, 9:16 pm)
We are currently working on the migration of server10, this will result in downtime while we sync the user files before the switch over The DNS will also be updated as the IP address's will be changed -- UPDATE -- This migration has taken place. We have a TCP/IP redirect in place while the DNS updates POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
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UK-Server5 update		(15 May 2008, 5:57 pm)
All services are now running Regards Support -- Support Dept http://www.php4hosting.com
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UK-Server5		(15 May 2008, 4:35 pm)
This machine has a disk space error we are working on it now In the mean time all services have been stopped Regards Support -- Support Dept http://www.php4hosting.com
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Accounts System		(15 May 2008, 1:51 pm)
The current accounts system is being moved to another server so will be offline for about an hour pending DNS updates This is in preparation of the new accounts system being installed
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US Network Migration		(15 May 2008, 9:00 am)
The first part of the migration is complete, this means we will be moving live servers from Friday 16th May - Monday 19th May. As each server goes off line for the migration we will update the blog with the current server being migrated. Any server not finished by Monday morning will be left until Monday evening to ensure customers are not affected during the day.
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Reseller 1 (server2) - mail problems		(14 May 2008, 6:10 pm)
We are working on the issues with email on server 2 - no mail has been lost although the local delivery is currently not working -- UPDATE -- All mail was delivered last night and should be working correctly today
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US Network Migration		(12 May 2008, 10:20 pm)
We have started the US network migration. This has to be completed by the end of the month, so we will be moving very quickly. IP address's will be changing, the old address will be migrated to the new addresses as follows 67.136.25.x -> 207.158.30.x This will only effect customers who manage their own DNS servers. However we will in the interim be setting up a DNS redirect. As we migrate each server we will update the blog so customers will be aware of any downtime. Migration should take about 2 hours per server -- Update 13/May/2008 - 00:27 -- The primary DNS server has been migrated this includes but not limited to ns1.php5hosting.net ns1.anon-dns.net No user changes should be required --
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Remote Port Access		(21 April 2008, 4:25 pm)
We are in the process of hardening the firewall rules. Once the work is completed all ports will be blocked except the following http (80) https (443) ftp (20/21) ssh (22) ident (113) smtp (25) pop3 (110) svn (3690) Remote MySQL access will be blocked by default, because of the way we setup MySQL, it runs on various ports. So rather than leave all the ports open the default will be to have these ports closed, and opened upon request. As the majority of users do not make remote MySQL connections this has been deemed the best solution. Therefore if you require remote MySQL access, please contact support quoting your username or account number. Resellers please note that the default will be to leave remote MySQL access open.
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Server4		(16 April 2008, 10:37 pm)
Server4 is now back on line, this server will be migrated to the new platform in the next few days along with Server11
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Server4		(16 April 2008, 10:15 pm)
Server4 is currently offline for maintenance this should be resolved shortly
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EC-Server2 Upgrade		(16 April 2008, 4:45 pm)
This is now complete, all services should be functioning normally
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EC-Server2 Upgrade		(16 April 2008, 1:25 pm)
We are currently upgrading EC-Server2 (formally server6) there will be a period of downtime where the servers are synced and brought back online. Once the migration is finished we will update the blog
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Upgrades / Migrations		(15 April 2008, 11:40 pm)
Software Upgrades Over the next few weeks we will be upgrading the core operating system on our servers. This will involve total re-installation as the machines are upgraded in turn. US Network Migration We are shortly migrating our US network to a new facility, this will involve IP address changes however as we handle 99% of our customers DNS this will not effect the majority of customers. The migration will be done a server at a time and update news posted on the blog as it happens. We expect the whole migration to take between 4-6 weeks although will aim to complete as soon as possible. There will be intermittent periods of downtime during these upgrades and migrations but we are aiming to keep them to a minimum.
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SSH Access		(15 April 2008, 2:07 pm)
We upgraded the version of SSH on most of the servers yesterday, so please ensure you are using SSH version 2 when accessing the servers. SSH Version 1 will no longer work.
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PHP6 Hosting		(3 April 2008, 9:56 pm)
We will shortly be offering PHP6 hosting for customers wanting a testing platform for their development work. These will be dedicated PHP6 hosting servers running MySQL5, more information to follow shortly..... Any questions please contact sales
Labels: php6 hosting,mysql5,development	Perm Link
New Stuff....		(18 February 2008, 8:28 pm)
In the next couple of months we are making some major changes, these will affect billing, support and end users hosting accounts. Below is a break down of some of the key changes. Support System Currently support is dealt with using an internal system, we are replacing this with a new external ticketing system. This means when you email, a ticket will be generated, you will be notified. Basically the benefit is faster support, easier internal support for multiple staff, and less chance of any support requests being missed. Billing System Once the support system is live we will be rolling out a new fully automated billing system. This system will allow you to manage the payment of the services we supply you. When you order any additional services they will be consolidated into one system, this includes domain renewal and purchases. The new system is vastly different from the current system, and will aid you as well as us in managing payments. However there will be a migration period where we will firstly be altering our website and reseller system to allow to all purchases to be made with the new system, and secondly migrating customers to the new billing system. The new system will allow for immediate domain renewal and purchasing. If you have multiple accounts with us, we will aim to consolidate all the separate billing into one account. We will do this by sorting the payments via e-mail address. If you wish to keep any services separate (I.E. you purchase one for personal and one for business) please let us know so we can ensure we create two separate accounts. Hosting Control Panel Once the support and billing systems are live, the next phase will be the hosting control panel. We have always been a bespoke hosting provider, something a little different from the norm. first class support, always looking to offer something outside of the box etc... As time has gone on, we have gained a large amount of customers who want more of the norm. Customers who prefer everything in a nice shinny control panel, and don’t like to ask us to do things for them. As a result we have two types of customer, the highly technical who like doing their own thing, working with us to set-up custom solutions, and the regular hosting customer who just want things to work, don’t really care about the underlying technology but want to be able to point and click to do the things they require without needing to understand it. So having listened to the customers who we are not catering for as well as we should, we are installing a new control panel for mainstream hosting customers. This will integrate with the billing software. Customers will be able to do most things they require online without the need of contacting us. This in turn free's us up to work more on the custom hosting. Bespoke Hosting (Custom Solutions) With the introduction of the new hosting control panel leads nicely onto the bespoke hosting accounts. Main stream control panels are great for "most" customers, but for customers who require their own instance of MySQL etc.. a standard control panel doesn't work. So as well as offering hosting under a control panel system, we will continue to offer bespoke hosting accounts. These will give customers more flexibility and choice in the hosting they require. PHP6 Hosting One of the bespoke hosting options we intend to supply will be a developer account, this will consist of using bleeding edge software I.E. The latest php (6), the latest MySQL, the latest Apache etc.... These will not be suitable for production hosting environments, but will be designed for customers who are devoloping their applications for use on newer software.
Labels: bespoke,support,mysql5,control panel,hosting,billing,php6	Perm Link
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